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The company

Air France is a leading global player in its three main areas of activity: passenger transport, cargo transport and aircraft maintenance. Air France is a founding member of the SkyTeam global alliance, alongside Korean Air, Aeromexico and Delta. With the North American airline, Air France has also set up a joint venture dedicated to the joint operation of several hundred transatlantic flights every day.

Profile

Founded in 1933, Air France is the number one French airline and, together with KLM, one of the world's largest air carriers by revenue and passengers transported.

It is active in passenger air traffic - its core business -, cargo traffic and aviation maintenance and servicing.

In 2019, the Air France-KLM group posted overall turnover of 27;é billion euros, of which 86% was for the network’s passenger operations, 6% for Transavia and 8% for maintenance.

Air France: responsible and multidisciplined

A global leader in its three main businesses – passenger air traffic, cargo traffic and aviation maintenance –, Air France also operates on the low-cost market with Transavia France.


Strong attributes in a fiercely competitive environment

On a hyper-competitive market, the airline draws on a range of strengths to maintain and develop its leading position. Combined with KLM's capacities, Air France has one of the most expansive networks between Europe and the rest of the world: by adding flights operated under a transatlantic joint venture with Delta, the Group serves 120 long-haul destinations worldwide.


A balanced network

This network is designed to be balanced, with no market accounting for more than a third of Passenger revenues. Its operations are based on the implementation of an optimised and continually modernised fleet, including the integration of new Boeing 777 and Boeing 787 models since 2015.


Innovative products and services

Renowned in the aviation industry for its involvement in digital innovation, Air France continually adapts to changes in its passengers' expectations and habits by providing exclusive and innovative services and features before, during and after flights (AF Press, Travel by Air France, on-board connectivity, etc.).


A responsible airline

For several years, the airline has also been active in supporting and promoting the various aspects of sustainable development principles. In terms of the environment for example, its commitment involves cutting its CO2 emissions by 20% by 2020 compared with 2011.

Governance

Air France governance is structured around two bodies, the Board of Directors comprising 18 directors on one side and the Executive Committee comprising 12 operational managers of the company and its subsidiaries.

  • Executive Committee
  • Board of Directors
Anne
Rigail
Anne Rigail

Chief Executive Officer Air France

A graduate of the Mines Paris Tech university, Anne Rigail joined Air Inter in 1991. In 1996, she was appointed head of Air France Customer Services at Paris-Orly.

In 1999, she became Director of Passenger and Baggage Connections at the Paris-Charles de Gaulle hub, and subsequently head of Customer and Baggage Products for Ground Operations.

In 2005, she was appointed head of the Paris-CDG Hub Operations Control Centre then VP Ground Operations at Paris-Charles de Gaulle in 2009.

She joined the Executive Committee in 2013 as EVP In-flight Services, in charge of Cabin Crew.

In 2017 she was appointed EVP Customer. In this capacity, she oversees ground and in-flight products and services, including the design of Air France airport lounges, cabin configuration and modernization, as well as the deployment of onboard connectivity.

Anne Rigail was appointed CEO of Air France on December 12, 2018. 

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Pierre-Olivier
Bandet
Pierre-Olivier Bandet

CEO of HOP!

Graduated from Ecole Polytechnique, Ecole Nationale de la Statistique et de l'Administration économique (ENSAE) and Institut d'Etudes Politiques de Paris. Between 1992 and 2000 and after 2004 Pierre-Olivier Bandet has held various management positions at Air France, notably at the Marketing and Network, Crew Rostering and Cargo divisions. He also worked for the Boston Consulting Group (BCG), from 2000 to 2004. Since 2013 he has been Executive Vice President Corporate Secretary and Air France Chairman's Office, successively for Alexandre de Juniac then for Frédéric Gagey. He has been named EVP Fleet and Scheduling and since July 1st, 2019 he is named CEO of HOP.

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Alain-Hervé
Bernard
Alain-Hervé Bernard

COO-EVP operations and cargo

Alain Bernard is a graduate of the Ecole Centrale de Paris. He joined Air Inter in 1987 as Research Officer in the Planning Division. In 1990 he became Head of the Customer Interface Department in the Marketing Division, then in 1994, Head of the Flight Crew Labour Relations Department. In 1997 he was appointed Vice President Flight Crew Human Resources for Air France. In 1999 he became Vice President of the SAP Programme then Deputy Vice President Flight Scheduling in 2002. In 2005 he was appointed Vice President Operations Control, Vice President Flight Operations in 2009 and Executive Vice President In-Flight Product in 2010. In 2013 he was appointed Executive Vice President Medium-Haul Passenger Activity Paris-CDG. He is now Chief Operating Officer and Accountable Manager until 2019. As of March 1st, 2019 he is named COO-VP operations and cargo.

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Éric
Caron
Éric Caron

Executive Vice President in-flight service

A graduate of the ENSTA Paris Tech, Eric Caron joined Air France in 1998 as analyst medium-haul flight schedule in the Network Department. In 2001, he held the position of analyst reporting to the CEO of Cityjet (Dublin).  In 2003, he joined the Revenue Management team, in charge of inventory management for the Americas, Caribbean and Indian Ocean regions in the Air France-KLM Revenue Management Division. In 2006, he was manager information systems in the Air France-KLM Network Department. In 2009, he became Director Scheduling, in charge of Scheduling Planning and Scheduling Adjustment and in 2010, he was appointed VP Pricing and Revenue Management Medium-Haul for Air France-KLM. In 2014, he was appointed General Manager for Air France-KLM Mexico. Since March 2016, he has held the position of VP and General Manager for Air France-KLM in the USA.

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Angus
Clarke
Angus Clarke

Chief Commercial Officer of Air France

Angus Clarke has 18 years’ experience in the air transport industry. He has developed an expertise in finance and in assessing the performance of companies operating in the air transport sector.   

From 2016 to 2018, he was special advisor to the Air Canada Chief Operating Officer on subjects regarding operational and economic performance. Between 2007 and 2015, Angus Clarke was Managing Director and CEO of Bluepoint Aviation, a mid-life aircraft and engine leasing and financing company. From 2004 to 2006, he was Head of Corporate Strategy at Qantas Airways.

Angus Clarke holds a Master of Science with a specialization in air transport management from Cranfield University in the UK, and a Bachelor of Arts from New South Wales University in Australia. 

On February 1, 2019 he was appointed Executive Vice President Strategy of the Air France-KLM group and on May 15, 2020 he was appointed Chief Commercial Officer of Air France.

Jean
Fernandez
Jean Fernandez

EVP Flight Operations

Jean Fernandez will be appointed EVP Flight Operations as of April 1st, 2019, replacing Olivier Dulat. In this capacity, he will become a member of the Air France Executive Committee and will report to Anne Rigail, Air France CEO.

Jean Fernandez is flight captain on the A330 and has a total of over 12,500 flight hours. After graduating from ENAC in 1994, he joined Air France in 1997 after two years at Eurocontrol. He worked as First Officer on the Airbus A320 and A340, then as flight captain on the Airbus A320 and A330. He has also held the positions of instructor and chief instructor.
Jean Fernandez will occupy the position of medium-haul fleet manager at the time of his appointment as EVP Flight Operations on April 1st, 2019.

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Gilles
Laurent
Gilles Laurent

EVP Flight Safety

Gilles Laurent has been appointed EVP Flight Safety, effective 1 November 2020.

A highly experienced and qualified airline pilot and a graduate of the Institut d'Etudes Politiques in Paris, Gilles Laurent began his career with Air France in 1990 as a co-pilot on the Boeing 737.

While continuing his career as a pilot on Air France aircraft (A330/340, A320, captain in 2002, then instructor), Gilles Laurent was appointed Head of International Relations at the Crew Training Department in 2000. He was appointed Deputy VP Human Resources at the Pilot division in 2005.

In 2009, Gilles Laurent took responsibility for the flight safety reform project, before being appointed VP Safety and Quality of Flight Operations in 2012. In 2015-2016, he was EVP Flight Operations. Gilles Laurent is currently a Boeing 777 captain.

Anne-Sophie
Le Lay
Anne-Sophie Le Lay

Corporate Secretary  

 

Anne-Sophie Le Lay holds a law degree from the Paris Bar and a Master's degree in Business Law and Real Estate Law.

She began her professional career in 1996 as a lawyer specializing in Business Law and Real Estate Law in Paris. She then moved to Toronto (Canada) where she worked as a consultant in a law firm.

In 2001, she joined the Legal Department of the Renault Group, initially responsible for the legal assembly of the sale of land at the former Billancourt plant. In 2007, she took charge of the environmental law, energy and real estate division. A year later, she was in charge of the Euromed region. In this capacity, she was part of the negotiating team with the Kingdom of Morocco for the implementation of the Tangiers plant. At the same time, she led transversal topics related to the Group's international development.

From 2011 to February 2018 she was  Legal Director of the Renault Group within the framework of the development of the Renault-Nissan Alliance.

Anne-Sophie Le Lay is also Vice-President of the Montesquieu Circle, Association of Legal Directors and within this framework is Pedagogical Director of the Executive Master General Counsel, in partnership with Science Po Paris.

Anne-Sophie Le Lay has joined the Group on February 20, 2018 as General Secretary of Air France-KLM and Air France

 

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Géry
Mortreux
Géry Mortreux

EVP Air France Industries

An alumnus of ENSMA, the National School of Mechanical and Aeronautical Engineering in Poitiers, with an Executive MBA from top business school HEC Paris, Géry Mortreux, born in 1966, started out at Air Inter in 1989, where he occupied a number of positions in the maintenance sphere. In 1996, he joined Air France as 737/727 Engineering Manager, later becoming 747/767 Production Manager. In 2001, he became A320 Fleet Manager, and subsequently (2005) Supply Chain Director, followed by his appointment as VP Components Industrial Operations in 2006. In 2007, he moved to Sabena Technics in Brussels as EVP Engineering and Maintenance, Civil Aircraft, before his appointment as Technical Director of Corsair International in 2008, and subsequently as Chief Operating Officer and Accountable Manager in 2011.

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Nathalie
Stubler
Nathalie Stubler

CEO of Transavia France

A graduate of the Ecole Polytechnique and the Ecole Nationale des Ponts et Chaussées, from 1992 to 2012 Nathalie Stubler held various management positions, first at Air Inter, then at Air France, notably at the Network, Commercial, Corporate Social Responsibility, Revenue Management and Pricing divisions.In 2013, she held an executive position at Air France in charge of Revenue Management and Network, before joining the Air France KLM group as SVP Network Strategy.Since September 2014 she has been Chief of Staff for the Group's Chairman, and Secretary of the Air France-KLM Group's Executive Committee. She joined Transavia France in January 2016 as CEO.

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Patrice
Tizon
Patrice Tizon

EVP Human Resources

Patrice Tizon holds a Master's degree in Economic and Social Administration from Paris X and a Master’s degree (DESS) in Employment Management and Social Development from Sciences Po Paris.

With 30 years of experience in the field of Human Resources and Social Relations Management, Patrice Tizon is a highly experienced professional. He began his career in 1988 with the Arcelor group where he held various positions of increasing responsibility in the field of social relations, training, staff management and human resources with SOLLAC and GTS industries. He also led various cross-functional projects (HRIS).

In 1999, Patrice Tizon joined Air France-KLM as Human Resources Director for the group's Cargo division. In 2005, he was appointed Human Resources Director for Air France at Paris-Charles de Gaulle Airport, then, from 2006 to 2010, HRD of Air France's ground operations.

In 2012, after two years in the United States as Human Resources Director USA Air France KLM, Patrice Tizon was appointed Director of International and Commercial Human Resources. In January 2018 he was appointed Director of Social Relations and since September 2018, he is the EVP Human Resources at Air France.

 

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Steven
Zaat
Steven Zaat

Executive Vice President Finance

Steven Zaat holds a degree in economics and business studies from the Erasmus University and a Certified Controller post-graduate diploma from the Amsterdam Vrije University Controllers Institute.

After occupying various financial positions at AKZO Nobel, a company specializing in chemical and pharmaceutical products, Steven Zaat joined KLM in 2000 where he occupied various positions within the Engineering and Maintenance division and subsequently within Alliances and Auditing.

In 2014, he joined the Air France-KLM group, as VP Finance & Control Air France-KLM Engineering & Maintenance.

In 2015, he became Senior Vice President Corporate Control Air France-KLM, in charge of shared financial services, Corporate Control and joint ventures. He was part of the teams involved in negotiating the joint venture between Air France-KLM, Delta and Virgin Atlantic.

As from July 3, 2019, Steven Zaat has been appointed EVP Finance at Air France.

members of the
Board of Directors
members of the Board of Directors

The Board of Directors comprises 18 directors:


6 "executive" directors including a representative of the AIR FRANCE KLM company

  • Anne Marie Couderc, 
    Chair of Air France-KLM Group Board of directors, 

  • Benjamin Smith
    Chief Executive Officer Air France-KLM

  • Anne RIGAIL, 
    Chief Executive Officer Air France

  • Pieter BOOTSMA, 
    Executive Vice President Commercial & Revenu Air France-KLM

  • Marie-Agnès LUCAS DE PESLOUAN, 
    Head of Investor Relations Air France-KLM

  • Catherine JUDE
    VP Operations Control


6 independent directors

  • Dominique-Jean CHERTIER, 
    President of Luskan

  • Francesca ECSERY , 
    External director

  • Bruno METTLING, 
    Vice President Human Resources Group Orange, Middle East and Africa

  • Ursula SAINT LEGER, 
    Vice President Human Resources AptarGroup

  • Bernard SPITZ, 
    President of the French Federation of Insurance Companies

  • Florence VERZELEN, 
    Executive Vice President, Industry Solutions, Marketing, Global Affairs and Communications Dassault Systèmes


6 employee representatives

  • Valérie COULON, 
    Administrator representing other employees

  • Didier DAGUE, 
    Administrator representing other employees

  • Véronique DAMON , 
    Administrator representing flight deck crews

  • Eric DEGAND , 
    Administrator representing other employees

  • Ronald NOIROT ,
    Administrator representing managerial staff

  • Marie RAMON, 
    Administrator representing cabin crews

Anne Marie
Couderc
Anne Marie Couderc

Non-executive Chairman of Air France-KLM and Chairman of Air France Board of directors

 Anne-Marie Couderc is a graduate in private law and holds a French Professional Lawyer’s Certificate (Certificat d’aptitude à la Profession d’Avocat).
She began her career in 1972 as a lawyer with the Paris Bar. She then became Chief Legal Officer in Hachette’s industrial division between 1979 and 1982, before fulfilling different management functions within the Lagardère Group from 1982 to 1995.
In parallel, Anne-Marie Couderc has pursued a political career: having been elected to the Paris Council in 1983, until 2001 she successively served as Advisor then Deputy to the Mayor of Paris between 1989 and 2001. Having been elected a Deputy of the French National Assembly in 1993, she subsequently joined the government in 1995 where she was appointed Secretary of State to the Prime Minister, responsible for Employment, then Minister for Employment and Social Affairs, responsible for Employment, until 1997.
In 1997, she was named Chief Executive Officer followed, from 2006 to 2010, by Secretary-General of Lagardère Active (press and audiovisual). From 2011 to 2017, she was Chair of Presstalis Group (press distribution).

Benjamin
Smith
Benjamin Smith

Chief Executive Officer Air France KLM

Benjamin Smith is a senior airline industry veteran, having spent twenty years at Air Canada before joining Air France-KLM as Chief Executive Officer.

In 1990, while at university, he started part time as a Customer Service Agent at Air Ontario.  In 1992 he followed an entrepreneurial path and established his own retail corporate travel agency, successfully running this business for eight years. In 2002 he joined Air Canada, envisioning and subsequently leading its Tango subsidiary.

Benjamin later became Vice President, Network Planning, followed by Executive Vice President and Chief Commercial Officer in 2007, and subsequently President, Airlines (Air Canada, Rouge, Express, Cargo) and Chief Operating Officer in 2014. He assumed overall responsibility for commercial, operations, and customer service functions, and spearheaded their commercial growth strategy, resulting in impressive financial performance.

In August 2018 Benjamin Smith was appointed CEO of Air France-KLM, and in December, a member of the Air France-KLM Board of Directors.

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Anne
Rigail
Anne Rigail

Chief Executive Officer Air France

A graduate of the Mines Paris Tech university, Anne Rigail joined Air Inter in 1991. In 1996, she was appointed head of Air France Customer Services at Paris-Orly.

In 1999, she became Director of Passenger and Baggage Connections at the Paris-Charles de Gaulle hub, and subsequently head of Customer and Baggage Products for Ground Operations.

In 2005, she was appointed head of the Paris-CDG Hub Operations Control Centre then VP Ground Operations at Paris-Charles de Gaulle in 2009.

She joined the Executive Committee in 2013 as EVP In-flight Services, in charge of Cabin Crew.

In 2017 she was appointed EVP Customer. In this capacity, she oversees ground and in-flight products and services, including the design of Air France airport lounges, cabin configuration and modernization, as well as the deployment of onboard connectivity.

Anne Rigail was appointed CEO of Air France on December 12, 2018. 

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Pieter
Bootsma
Pieter Bootsma

Executive Vice President Commercial & Revenu Air France-KLM​

Pieter Bootsma is a graduate of the Technical University of Twente and holds a PhD in Business Engineering & Management Science. He is an alumnus of Columbia University (2004).

Pieter Bootsma joined KLM in 1995 where he worked in the area of network planning and schedule development until 2000. He then joined Pricing & Revenue Management, first being responsible for Europe and subsequently for the North Atlantic as from 2003. In June 2004, he assumed worldwide responsibility for Pricing & Revenue Management. In 2008, he took up the same position for Air France and KLM.

In 2011, he became head of Marketing, Network and Revenue Management for KLM before carrying out the same activities within the Air France-KLM Group in 2013. He was also a member of the Airline Tariff Publishing Company Council (Washington) from 2004 to 2009.

He was a member of the KLM Executive Committee from 2011 to 2013 and has been a member of the Air France-KLM Excom Group since January 2013.

Pieter Bootsma is the Executive Vice President Commercial & Revenu for the Air France-KLM group.

 

 

Dominique-Jean
Chertier
Dominique-Jean Chertier

CEO of Luskan and Independant Director

Dominique-Jean Chertier holds a master and post-graduate diploma in arts and is a graduate of Celsa.

From 1976 to 1982, he was Deputy Director of Administrative and Social Affairs at Renault and subsequently Head of Social Policy for the Sacilor group from 1982 to 1986.

From 1986 to 1991, he was Director of Human Resources at Air Inter and held the position of Chief Executive Officer at Unedic from 1992 to 2002.

After holding the position of deputy director of Group Human Resources at Snecma, he was appointed social advisor to the French Prime Minister from May 2002 to October 2003. He is Chairman of the Board for Pôle Emploi (French national employment agency).

In November 2003, he was appointed Executive Vice President Social, Legal and Corporate Affairs for Safran Group and in April 2011, he held the position of Deputy CEO of Safran Group until June 2013. He was Advisor to the Safran Group Chairman from July 2013 to July 2014.

 

Valérie
Coulon
Valérie Coulon

Staff representative administrator

 After studying tourism, Valérie Coulon joined Air France in 1984 as a passenger service agent at CDG airport in passenger operations and sales. She then worked as a passenger service agent at Nantes airport from 1995 to 2002. For 12 years, she was a Sales Agent at the Air France ticket office in Nantes. She was also a CFDT Union Staff Representative for the entire Western France area.

Didier
Dague
Didier Dague

Staff representative administrator

After obtaining a bachelor's degree in 1978 in Tours, Didier Dague studied law. He joined Air France on 13 April 1987. He joined the Paris area commercial division as a Customer liaison Officer in 1987 and is still administratively attached to the Commercial France division as a group negotiator for the Tour Operator department. He represents the “Fédération de l’Equipement de l’Environnement, des Transports et des Services Force Ouvrière” at the Civil Aviation Council and the Civil Aviation Section of the European Federation of Transport.

Véronique
Damon
Véronique Damon

Staff representative administrator (Pilots)

Véronique Damon is a Management and Applied Economics graduate of Paris IX Dauphine University and a former student of the National School of Civil Aviation (EPL). She holds an airline transport pilot licence (ATPL).

After beginning her career as a flight attendant at Air France, she was supported by Air France for her promotion as Airbus A320 First Officer from 2004 to 2008 and currently works on the Boeing B777.

Between March 2015 and April 2018, Mrs. Damon was elected titular member of the Flight Operations Works Committee and elected reserve member of the Air France Central Works Council.  She was Secretary General of the Air France section of the SNPL union from December 2014 to May 2017 and Director of the APPN (Association in charge of life insurance coverage for flight personnel) from March 2013 to May 2017.

She is currently elected titular member of the FCPE Concorde and Majoractions Supervisory Board

Eric
Degand
Eric Degand

Staff representative administrator (Other staff categories)

Eric Degand, who holds a Master's degree in management, also studied for a postgraduate course in economics at the Conservatoire National des Arts et Métiers. He also holds a Master's degree in Air Transport Management from the Toulouse Business School and the National School of Civil Aviation.

He began his career at Air France Cargo in September 1978 until 2015, when he joined the economic management division. He has held various positions including President of the National Joint Committee for Air Transport Employment, CGT Administrator of the Professional Parity Section, Member of the Higher Council of Civil Aviation and Vice-President of the Central Commission Employment and Training of the Air France Central Works Council.

 

Francesca
Ecsery
Francesca Ecsery

Independent director

Francesca Ecsery, of British and Hungarian nationality, holds an MBA from the Harvard Business School and is a political sciences and international relations graduate of Geneva university.

After beginning her career at McKinsey & Co, Inc, she went to work for the Pepsico, Inc group from 1991 to 1994, before joining Thomas Cook Group (UK) in 1994 where she held the position of Marketing Director at Thomas Cook Promotions and subsequently Marketing and Commercial Director for Going Places Leisure Travel Ltd. From 2001 to 2007, she served as Managing Director, International Division of STA Travel in London and was subsequently appointed Global Business Development Director at Cheapflights Media in 2007 before being appointed UK General Manager from 2009 to 2011.

For over 23 years, Francesca Ecsery has been developing her expertise in the areas of Digital Technology / Retail / and the leisure travel industry. She has invested in several start-ups and is the founder and director of Advantage Portugal, a provider of personalized professional services to foreign investors in Portugal.

She is currently independent director on the boards of Foreign Colonial Investment Trust plc., Marshall Motor Holdings plc., Share plc., and VISTA ltd.

 

Fabrice
Huret
Fabrice Huret

Staff representative administrator

Fabrice Huret joined Air France in 2004 as a flight attendant on the medium-haul network and since 2019 has been working on the long-haul network. A staff representative since 2015, he has been a staff representative administrator on the Board of Directors since December 2020. He holds an undergraduate technological diploma in marketing techniques and a degree in human resources.

Catherine
Jude
Catherine Jude

Deputy Vice President International Stations ​

Catherine Jude is a civil aviation engineer and a graduate of Ecole Polytechnique and the National Civil Aviation School with a Master of Science in Transportation Engineering from the University of Berkeley in California. Catherine Jude began her career in 1994 with the Paris Airport Flight Operations Division (currently integrated in the French Civil Aviation Authority), in charge of air traffic control development projects at CDG airport.

In 1997, she joined Air France where she assumed different responsibilities in a variety of areas (operations, commercial/marketing, flight scheduling/network management). She was successively head of the Roissy-CDG Hub Operations Control Unit (1997-98), West and Central African route manager (1998-2000), head of the future short and medium-haul flight schedule (2000-2001), European route manager (2001-2006) and head of the Operations Control Centre (OCC) (2006-2012).

In 2013, she was appointed SVP Operations Control, in charge of the OCC, operational performance and the company’s crisis management.

She is also a former auditor of IHEDN (62nd National Session) and has received the title of Knight of the National Order of Merit.

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Marie-Agnès
Lucas de Peslouan
Marie-Agnès Lucas de Peslouan

Senior Vice President Corporate Controlling ​

A graduate of ESSEC Business School, Marie-Agnès Lucas de Peslouan joined Air France in 1989.

After occupying various functions within the Finance Division, she was appointed Treasurer in 1995.

In 2003, she joined the Flight Crew Pension Fund (CRPN) as Investments Manager.

In 2011, she was appointed Head of Corporate Finance, in charge of negotiating and preparing Air France asset financing, notably for the Air France-KLM group’s real-estate assets and aircraft, as well as bond issues.

In January 2016, she was appointed Head of Investor Relations of the Air France-KLM group.

In July 2019, Marie-Agnès Lucas de Peslouan was appointed Senior Vice President Corporate Controlling of the Air France-KLM group.

She was appointed permanent Air France-KLM Representative on the Board of Directors, on 24 November 2016.

Bruno
Mettling
Bruno Mettling

Chief Executive Officer for Orange operations in Africa and the Middle East, Independent Director

Bruno Mettling is a graduate of the IEP political science institute of Paris and the Aix en Provence law school. He began his career at the budget department of the Ministry of Finance before holding a succession of posts within different ministries.

He was in charge of financial matters at the Ministry of Labour, Social Affairs and Employment in 1988 before being made Deputy Vice President at the Ministry of Infrastructure, Housing, Transport and the Sea from 1988 to 1990. After working at the Finance Inspectorate in 1991, he joined the Ministry of Economy and Finance.

In 1995, Bruno Mettling was appointed Financial Controller and Deputy Vice President Finance for La Poste group.

In October 1999, he joined the Caisse nationale des Caisses d’Epargne where he reformed the human resources department, before being given responsibility for sales development and then the Company’s strategic plan.

He joined the Banque Populaire Group in October 2004 as Executive Vice President, Banque Fédérale des banques Populaires, where he was appointed Deputy CEO on 1st July 2006.

In April 2010, he joined France Télécom in a social crisis context.

Executive Vice President and Group Human Resources Director, he was appointed Executive Vice President of the Orange Group on 1st November 2011.

He has been Deputy Chief Executive Officer for Orange operations in Africa and the Middle East and Africa since January 2016.

Ronald
Noirot
Ronald Noirot

Staff representative administrator (Executives)

Ronald Noirot began his professional career as an aeronautical technician at Air Inter. In 1987, he was appointed team leader in the executive department and then in charge of cabin production in 1995. Following the merger with Air France in 1997, Ronald Noirot served as Boeing production manager at Orly and B737 at CDG before becoming head of sector at the long-haul major overhaul division at Orly in 2001.

Since 2007, he has been a union representative at the CFE-CGC as secretary general.

 
Ursula
Saint-Léger
Ursula Saint-Léger

Aliaxis Chief HR CR Communications Officer, Independent Director​

Ursula Saint-Léger is a History graduate from the Sorbonne University in Paris.

She began her professional career as Head of Recruitment in 1988 at Cap Gemini and then from 1992 to 1995 for Saint Gobain at SOCAR.

She was then Human Resources Consultant in the French subsidiary of Hewitt Associates from 1995 to 1998 before becoming Human Resources Manager for Inergy, part of the Plastic Omnium group from 1998 to 2002.

Ursula Saint Léger was appointed Director of Human Resources at Alstom Transmission and Distribution, which became Areva Transmission and Distribution in June 2002, where she was responsible for the implementation and deployment of new HR processes in the Asia-Pacific region, based in Ho Chi Minh City in Vietnam.

From 2004 to 2009, she was Deputy Managing Director of Human Resources and President of the European Works Council of a BEL20 Belgian company - Umicore, based in Brussels, Belgium.

She was subsequently appointed head of the Human Resources Division of TAQA, an energy company based in Abu Dhabi in the United Arab Emirates, where she was a member of the Management Committee.

From 2010 to summer 2018, she was Vice President Human Resources for the American company AptarGroup, member of the Executive Committee and President of the European Head Office based in France.

Bernard
Spitz
Bernard Spitz

President of French Employers' Association MEDEF's "Europe & International" Commission, independent director

Bernard Spitz is a graduate of IEP Paris (Institute of Political Studies), ESSEC (Ecole Supérieure des Sciences Economiques et Commerciales) and ENA.

He began his career at the Conseil d'Etat and the Conseil de la Concurrence . He was a member of the Cabinet for Prime Minister Michel Rocard (Advisor) and for Secretary of State for Planning Lionel Stoleru (Cabinet Director).

From 1992 to 1996, he was director of the Canal + group in charge of digital strategy and development. From 2000 to 2004, he was Director of Strategy for Vivendi Universal. From 2004 to 2011, he was in charge of the consulting firm BS Conseil.

From 2008 to 2016, he was President of the French Federation of Insurance Companies (FFSA), which he has continued since 2016 as President of the French Insurance Federation (FFA), which includes the FFSA and The GEMA (Group of Mutual Insurance Companies).

From 2009 to 2019, he has been a member of the governing bodies of the French Companies Movement (MEDEF), and a member of the Bureau and the Executive Committee . Since july 2013, he is President of the International and European Pole.

He has also led or contributed to several government missions, taught at ESSEC, Paris IEP and Paris 1 Panthéon-Sorbonne University, and was the author or co-author of several reports for the public authorities and numerous books (Notre Etat, with Roger Fauroux in 2001, C’est possible ! Voici comment...,with Michel Pébereau in 2007, Le Papy Krach in 2006 and On achève bien les jeunes in 2015). He is President of the Think Tank Les Gracques, Vice-President of the association Michelrocard.org and Secretary General of the association En Temps réel. He is in charge of the work of the Cyber ​​Commission of the Club des Juristes.

Florence
Verzelen
Florence Verzelen

Executive Vice President, Industry Solutions, Marketing, Global Affairs and Communications Dassault Systèmes​

Florence Verzelen is a graduate of the Ecole Polytechnique (specialising in Economics and Finance) and the Ecole des Mines.

After working in project financing at the Société Générale Investment Bank in New York in 2002, she worked at the European Commission from 2004 to 2007, first in the Trade division and then in the Competition division.

Florence Verzelen then joined the office of the Secretary of State for European Affairs, as an Advisor, in charge of industrial and commercial matters. She then joined the Engie group (GDF Suez), where she was Director of Group Acquisition activities between 2008 and 2010, and then became Manager of the subsidiary GDF Suez Qatar BV between 2010 and 2013.

Between 2013 and 2015, she held the position of President of the Performance Plan.

Between 2015 and 2018, she has been Deputy Director of Engie Europe, in charge of Operations, Business Development and Innovation and Managing Director of Engie Russia.

Since January 15th 2018, she is Executive Vice President, Industry Solutions, Marketing, Global Affairs and Communicationsat Dassault Systèmes.

She is also a member of the Supervisory board at PSA Peugeot Citroën as a permanent representative of SOGEPA since 2014, member of the Asia Business Development Committee and member of the Finance and Audit Committee.

Air France key figures

Air France has fundamental assets in a strongly competitive context: the powerful hub of Paris-Charles de Gaulle, a balanced network, an optimized fleet, member of SkyTeam, a global alliance with 19 member airlines, a trans-atlantique joint venture agreement with Delta, an innovative product offer, putting the customer at the heart of its strategy, a strict cost control strategy.

Activities
  • 104
    million passengers carried
    in 2019
  • 200
    international customers
    for the maintenance activity
    AFI KLM E&M
  • 391
    destinations
    for the cargo activity
    AFKL Martinair cargo
Workforce
  • 29,202
    Ground staff
    in March 2019
  • 11,843
    flight attendants
    in March 2019
  • 3,804
    pilots
    in March 2019
Fleet
  • 302
    Air France aircrafts
    at 31 December 2019
    AF KLM fleet

Activities

Air France's activities involve four main businesses coordinated by the Operations Control Center : passenger traffic, cargo traffic, maintenance and ground handling.

  • Passenger
  • Cargo
  • Maintenance
  • Ground Handling
  • Operations Control Center
Passenger

As the airline's main activity in terms of revenue, passenger traffic is Air France's core business. It draws on a balanced and dense network structured around its Paris-Charles de Gaulle hub and platforms in Paris-Orly and Lyon-Saint-Exupéry.

The "Passenger" activity involves passenger transport services on the regular flights of Air France and HOP! Air France. The airline's historical core business, Passenger is also the main activity in terms of revenues (nearly 80% of Air France-KLM's total revenues).

Passenger transport at Air France draws on an optimised network that is structured around the connections platform at Paris-Charles de Gaulle airport, as well as Paris-Orly for point-to-point domestic traffic and to French overseas departments, and Lyon-Saint-Exupéry for European inter-regional flights.

The Air France-KLM dual network covers 312 destinations in 116 countries worldwide.

Air France-KLM Passenger Figures
  • 104 million
    passengers transported
  • 308
    destinations in 2019
  • 116
    countries in 2019
Cargo

As Air France's second-largest activity, freight traffic (Cargo) accounts for 9% of the Air France-KLM group's total revenues, under the Air France-KLM Martinair Cargo brand. In response to the crisis on the global cargo market in recent years, Air France has successfully conducted various restructuring operations, focusing in particular on the holds of passenger planes to transport freight.

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At Paris-Charles de Gaulle, Air France Cargo has one of Europe's largest cargo centres: the G1XL terminal, which totals 130,000 m², 1,200 pallet positions and 77% of processed freight in transit. The terminal is fitted with the most advanced technologies, techniques and tools in the field. It also has modern facilities suited to its customers' needs: temperature-controlled facilities for processing pharmaceutical products, a storage platform positioned close to aircraft in preparation for loading operations, plus many more.

Air France-KLM Martinair Cargo places an emphasis on the capacities provided by the holds of its passenger aircraft, which enable 90% of freight be transported. These capacities are supplemented by those of the all-cargo aircraft, which support the Group's renowned expertise in transporting exceptional goods and serving supplementary stopovers. Air France-KLM also aims to grow its revenues by developing high value-added freight, such as express freight and post, which is expanding on the back of e-commerce, the pharmaceutical sector and aerospace.

The two hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol, listed among Europe's top four air freight hubs, operate in tandem and offer complementary characteristics and flexibility. Thanks to their ideal positioning in Europe, they provide all customers access to the global scope of the Group's worldwide network.

Chiffres Air France-KLM Martinair Cargo
  • 1.1
    million de tonnes transportés en 2019
  • 391
    destinations en 2019
  • 6
    avions cargo au 31/12/2019
Maintenance

From its very beginnings in 1933, Air France decided to handle its own aircraft maintenance operations. Alongside KLM, Air France markets its Maintenance, Repair & Overhaul (MRO) services under the Air France Industries KLM Engineering & Maintenance (AFI KLM E&M) brand to numerous airlines.

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Aviation maintenance is the Air France-KLM group's third-largest business, with external revenue of €1.577 billion. In 2015, the order book of the AFI KLM E&M division saw strong growth, rising 12% over the year.

On the aviation maintenance or MRO (Maintenance, Repair & Overhaul) market, AFI KLM E&M is ranked second in the world among multi-product participants. AFI KLM E&M's mission is to guarantee the airworthiness of the Group's fleets under competitive conditions, while consolidating its position as the leading MRO player on its own market.

The Group operates in three major segments of the maintenance sector: airframe maintenance, engine maintenance and equipment support (electronic, mechanical, pneumatic, hydraulic, etc.).

AFI KLM E&M currently supports nearly 200 client companies worldwide through an industrial and logistics network established in various strategic regions of the globe. This network guarantees AFI KLM E&M's clients local access to all of the group's services, adapted solutions and local stocks of spare parts.

Chiffres Maintenance Air France-KLM
  • 4,6 milliard
    de chiffre d’affaires total en 2019
  • 200
    compagnies aériennes clientes
  • 3 000
    avions traités en 2019
Ground Handling

Air France Ground Handling for Customer Airlines places its expertise at the service of commercial airlines, private aviation, diplomatic and official flights; through an extensive range of airport handling services at Paris CDG.

It strives on a daily basis to guarantee services in line with environmental and health standards, consistent with airport safety and security, through multiple certifications which are a guarantee of quality, such as IATA Safety Audit for Ground Operations (ISAGO) certification, ISO 14001, ISO 22000 and OHSAS 18001.

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  • 49
    Customer Airlines handled
  • 2,213
    Turnarounds on average per month in 2019 at CDG
  • 42
    Aircrafts types handled
Operations Control Center

Air France's Operations Control Center, more commonly known as the OCC, is essential to the smooth running of the airline's operations. Based at Air France's Head Office at Paris-Charles de Gaulle, in a highly secure area, the OCC is open 24/7, every day of the year.

With 17 different areas of activity concentrated in a single platform, the 500 employees who make up the OCC workforce take turns, working day and night shifts*, to ensure the compliance of ground and flight operations, with the main objective of providing customers with the best possible travel experience.

Aware of the challenges and operational, commercial and economic requirements, these teams of experts rigorously monitor over 1,000 flights, operated daily by the airline and its partners around the world.

Under the watchful eye of a shift manager, the teams, divided into sectors, ensure the strictest compliance with safety and security rules:

  • the management and optimization of the flight schedule,
  • the real-time monitoring of global operations and flight dispatching
  • the anticipation and treatment of irregularities.

The crisis unit is opened in the event of major irregularities (meteorological, geopolitical, aircraft diversion, terrorist attack, etc.).

A media monitoring unit, in liaison with the Air France press office, monitors exchanges concerning Air France flights on social networks 24/7.

The OCC, which can be contacted at all times, is in direct contact with all Air France divisions, the crews on duty all over the world, all operational teams in France and abroad and various competent authorities. This contact promotes the fluidity of exchange and facilitates decision-making.

Immersion at the heart of the Air France Operations Control Center;

 

* On average on the platform, 90 people on the day shift and 40 people on the night shift.

 

Alliances and collaborations

Thanks to its membership of the SkyTeam global Alliance and the transatlantic joint venture set up with its partners Delta and Alitalia, Air France is significantly enriching its global network to serve its passengers.

  • SkyTeam
  • Joint-venture
SkyTeam

A global alliance of 19 airlines

In 2000, Air France, Aeromexico, Delta and Korean Air created the SkyTeam alliance, which now has 19 members.

As the world's second-largest airline alliance, SkyTeam enables its member airlines, including Air France, to develop and supplement their respective offerings with flights operated by their partners.

19
airlines members in 2019
Air France, KLM, Aeroflot, Aerolíneas Argentinas, Aeromexico, Air Europa, Alitalia, China Airlines, China Eastern, CSA, Delta, Garuda Indonesia, Kenya Airways, Korean, MEA, Saudia, Tarom, Vietnam Airlines et Xiamen Airlines.

The SkyTeam airline alliance aims to provide a comprehensive offering in passenger and freight traffic and enrich the services of its member airlines, without the need for additional investment in their fleets.

Specifically, it provides these airlines' passengers with the ability to travel on flights operated by multiple airlines, accumulate air miles from different airlines and enjoy over 630 lounges in airports the world over.

What's more, specific products are developed and marketed within the alliance, such as "Pass", which allows passengers to travel in the destination region at competitive rates, and the global contracts for large companies.

With the integration of Xiamen Airlines in 2012, SkyTeam has consolidated its position as the number one airline alliance in Greater China, with 142 destinations served in the region.

Joint-venture

A transatlantic joint venture with Delta and Alitalia

The transatlantic joint venture set up by Air France-KLM, Delta and Alitalia involves the joint operation and the sharing of revenues and costs of over 250 daily transatlantic flights connecting the nine hubs run by the four airlines.

To date, it accounts for nearly 25% of the total capacity between Europe and North America.

$12,5
billion in 2015
and a 25% market share of Europe – US capacities in the summer of 2016, the joint-venture is one of the major participants on the Transatlantic route, the world's number one air transport market.

Founded in 2009 together with Delta, the joint venture was expanded to Alitalia the following year. It covers all flights between North America, Mexico and Europe via an integrated collaboration.

Under a closely collaborative process, all flights between North America and Mexico to and from the Mediterranean basin, Africa, Gulf countries and India, as well as flights from Europe to and from Central America, Columbia, Venezuela, Peru and Ecuador, are also covered.

Passengers of the four airlines receive a number of benefits, including a broader choice of destinations and frequency of flights, competitive rates, harmonised services on the ground and in the air, and dedicated booking centres on both sides of the Atlantic.

The joint venture set up by Air France-KLM, Delta and Alitalia is contractual. It involves a partnership and therefore the sharing of tasks, costs and revenues, with no capital contribution.

Awards

Renowned the world over for the quality of its offering, the structure and density of its network and its efforts in digital innovation and customer service, Air France is regularly recognised with awards in a variety of fields and in all regions of the world.

  • Customer
  • Cabins
  • Gastronomy
  • Communication
  • Maintenance
  • Environment
  • On March 28, 2019, Air France received the first prize for customer relations* in the transport sector for the fourth year running. Three aspects of the customer experience are assessed in awarding this prize – the service delivered, the relationship with the customer and the caring attitude.

    Air France seeks on a daily basis to create moments of emotion and offer custom-designed service, to make each customer unique. This award demonstrates the company’s efforts in terms of its caring attitude and empowerment. The digital tools rolled out for Air France staff serve the needs of this caring attitude. Equipped with digital tablets, staff have reliable customer information at their fingertips to be able to develop an increasingly personalized and proactive relationship at every point of contact. Empowerment initiatives also promote individual initiative among staff to create surprise and moments of emotion for customers. 

    *Survey carried out by BearingPoint and Kantar TNS in 2018 with customers and company/administration users, from a sample of 4,000 people.

  • On 13 June 2019, Air France was awarded the "Best Airline" prize for the first time at the 5th edition of the ‘Victoires du Tourisme’, organized by the ‘Quotidien du Tourisme’ magazine. This award, received by Zoran Jelkic, SVP French Market Air France-KLM, symbolizes the trust established between Air France teams and tourism professionals.

    This award also recognizes the daily work of all Air France teams and their proximity to customers and travel agent partners. The Air France-KLM group is continuing to invest to offer even more products and services, as well as support technological developments to adapt to industry changes.

  • On 2 April 2019, at the Aircraft Interiors Expo in Hamburg, Air France received the TravelPlus Award* for the Best First Class Unisex Travel Kit 2018 for its travel kit offered in the La Première cabin.

    This award recognizes the style, ease of use, pleasure and luxury provided by this comfort kit.

  • At IFTM Top Resa, Air France won the 2019 Grand Prix Marco Polo, which for the first time recognizes the airline with the highest CSR (Corporate Social Responsibility) commitment. This award recognizes Air France's efforts in two fields:

    • Reducing its environmental footprint by replacing single-use plastic on board with sustainable alternatives.
    • Improving the travel experience of customers with disabilities.
  • At the APEX EXPO (Airline Passenger Experience Association) exhibition held from 9 to 12 September 2019 in Los Angeles, Air France won the "FOUR STAR Global Airline 2020" award. This rewards the travel experience that the company offers its customers. This exhibition is the largest event dedicated to the passenger travel experience and involves all the world's leading airlines.

For the second year in a row, Air France ranks top of three categories in the SkyTrax ranking. At the 2019 edition, the company ranked first in the following categories:

- Best First Class Lounge Dining;
- Best First Class Onboard Catering;
- Best First Class Comfort Amenities.

  • Air France wins first place for its design thanks to readers' votes

    In 2018, Air France won the Best Design Airline Europe 2018 award in the Readers' Choice Award category by The Design Air Award. This award highlights all the new features to highlight the customer’s travel experience, from comfort kits to inflight dining, including CDG's new Business Lounge at Terminal 2E Hall L.

    This award is in addition to the Best New Premium Economy 2018 prize also awarded by The Design Air.

  • On December 12, 2018, Global Traveler magazine readers awarded Air France the best design prize for its La Première seat at the Global Traveler Tested Reader Survey Awards annual ceremony in Los Angeles.

    This award joins the three Skytrax Awards 2018 awards and the 7 Business Traveller Cellars in the Sky Awards 2017 that Air France has received this year for the quality of its La Première service.

  • The new Premium Economy cabin on the Airbus A330 awarded by The Design Air

    In December 2018, Air France was voted Best New Premium Economy 2018 for its Premium Economy cabins on board its redesigned Airbus A330s. Relaxation and pleasure are in the spotlight with a totally redesigned comfort and additional space.

    This award is in addition to the Best Design Airline Europe 2018 prize also awarded by The Design Air

  • At the 2019 World's Best Wine Lists Awards, Air France won the Best Airline Wine List in the World award for the second year running. This award is one of the most prestigious in the field awarded by the British magazine The World of Fine Wine.

    The jury, made up of renowned experts, critics and sommeliers, praised the variety and finesse of the wines offered by Air France in all its travel cabins. The award also recognizes the company's consistent commitment to offering the best French wines.

  • For the second year in a row, Air France ranks top of three categories in the SkyTrax ranking. At the 2019 edition, the company ranked first in the following categories:

    - Best First Class Lounge Dining;
    - Best First Class Onboard Catering;
    - Best First Class Comfort Amenities.

  • At the Stratégies Customer Experience Grand Prix Awards, Air France’s “Questions in the Sky” event won the Gold Award, in the "Omnichannel Customer Experience Strategy" category. This award is in addition to the Bronze Award, received at the 2019 Stratégies Brand Content Awards

  • At ‘Stratégies’ magazine’s 2019 Brand Content Awards, Air France won the Bronze Award for its "Questions in the Sky" event. This award is in addition to the Gold Award, received on 2 October 2019 at the Stratégies Customer Experience Grand Prix Awards, in the "Omnichannel Customer Experience Strategy" category.

  • Air France Industries wins award for Prognos

    On September 5, 2017, Air France Industries was awarded the "Innovation Team Best Practices 2017" prize by the Paris Club of Innovation Directors, the European Institute of Creative and Innovation Strategies and the University of La Sorbonne. In total, 10 French companies were awarded for their excellence in terms of innovation. Developed as part of AFI KLM E&M's "MRO Lab" Research & Development programme, Prognos applications are based on the collection and analysis of technical data generated by fleets to improve maintenance operations. With one aim: to anticipate and prevent technical problems in order to optimize maintenance interventions and maximize the availability of customers' fleets.

  • At IFTM Top Resa, Air France won the 2019 Grand Prix Marco Polo, which for the first time recognizes the airline with the highest CSR (Corporate Social Responsibility) commitment. This award recognizes Air France's efforts in two fields:

    • Reducing its environmental footprint by replacing single-use plastic on board with sustainable alternatives.
    • Improving the travel experience of customers with disabilities.

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